Reflecting on 2024 progress and partnering for the future

As we close out 2024, I feel immense pride in leading a customer-focused organization that is truly committed to improving lives. At Cúram, our mission has always been clear—helping governments serve their communities by delivering solutions that drive real, lasting impact. This year, our partnerships with government agencies have continued to strengthen, allowing us to help them navigate the evolving needs of their constituents. It’s these partnerships that are at the heart of everything we do. 

More than technology: Creating meaningful solutions 

At Cúram, our approach goes beyond just providing technology—we’re about delivering solutions that drive positive social outcomes. Technology plays a key role, but it’s our deep collaboration with government agencies that enables us to co-create meaningful change. Together, we tackle some of the toughest challenges, from improving benefits programs to expanding accessibility and delivering services more efficiently. 

As we monitor industry developments and identify emerging trends, we ensure our customers are always ahead of the curve. In 2024, we tracked and engaged in areas like enhancing the customer and user experience through digital transformation, the transformative potential of artificial intelligence (AI), child welfare outcomes, and benefits streamlining. This proactive approach helped shape our conversations with customers, ensuring we were solving their most pressing challenges and preparing them for the future. 

A year of customer-centered progress 

2024 has been a year of customer-centered progress, with numerous milestones that demonstrate the strength of our partnerships and our shared commitment to driving positive outcomes. Here are a few highlights that truly stood out: 

Client engagement at the core 

Our clients have been at the heart of our roadmap. 70% of the new features we introduced this year were driven by direct feedback from our customers. By hosting advisory groups, strategy workshops, and proof-of-concept initiatives, we were able to collaborate closely with clients to modernize benefits eligibility, improve multilingual support, and optimize user portals. 

We also worked closely with our clients to support their cloud journeys, offering deployment guides and improving system performance and reliability. Through this collaboration, 11 of our customers upgraded to the latest version of Cúram, unlocking new features and enhanced capabilities. 

Our commitment to delivering continuous value was evident in the 53 product releases we made in 2024, providing resolution to your most critical issues to ensure the success of your projects.  

We also engaged with government agencies at key conferences and events throughout the year, including ISM + PHSA where we collaborated with Minnesota to share their positive outcomes. In less than a year, their auto-renewal rates for MAGI Medicaid increased from 17% to 80%, with 36,000 hours in time savings and nearly $1.3 million in cost savings in one cohort alone. 

Making services accessible for all 

As government agencies face rising demands for inclusivity and accessibility amidst high staff turnover, Cúram remains steadfast in our dedication to providing easy-to-use, inclusive solutions. In 2024, we partnered with an external consultancy to conduct a comprehensive accessibility review. This partnership has laid the groundwork for continuous improvements, towards our goal of ensuring that our solutions align with the Web Content Accessibility Guidelines (WCAG), European standards EN 301 549, Section 508 of the U.S Rehabilitation Act, and are accessible to more individuals in need. 

We are proud of the strides we’ve made in this area, setting the bar high for the industry and demonstrating how we can innovate to improve service delivery for the most vulnerable. 

Empowering citizens and caseworkers 

We understand that government services need to be accessible and easy to navigate for citizens. That’s why we continued to focus on modernizing the “front door” to services, creating user-friendly portals that allow citizens to apply for benefits, track payments, and manage cases with ease. Additionally, by empowering third-party representatives like family members and community organizations, we’ve made it easier for vulnerable populations to access the support they need. 

On the caseworker side, we’ve improved the experience by making multilingual eligibility displays more intuitive and we have streamlined daily tasks, allowing caseworkers to focus more on the people they serve. With modern, user-centered interfaces, caseworkers can now do more with less effort. 

We also empowered developers building on the Cúram platform with expanded portal capabilities, enabling faster, more customized user experiences. 

Looking ahead: What’s next in 2025 

As we head into 2025, the future is full of possibilities, and we’re excited about the opportunities that lie ahead. Here are a few key areas we’ll be focusing on: 

Advancing with AI 

We’ve made significant strides with AI this year, including incorporating AI-powered solutions like automated code generation to deliver value faster. In 2025, we plan to accelerate these innovations, partnering with governments and technology providers to explore AI’s potential in creating more efficient, effective services. 

Driving modernization 

We continue to help agencies modernize their systems, especially in response to emerging regulations such as the U.S. CMS accessibility mandates. Our ongoing investment and innovation in the Cúram solution will enhance system reliability, scalability, and performance, giving customers the confidence to build on a secure, future-ready platform. 

Strengthening security and performance 

Security is a top priority for us. With ISO certifications and continuous improvements to deployment reliability, we’ve built security into every layer of our product, ensuring our customers can trust Cúram as a strong foundation for their digital transformation efforts. 

A future built on partnership 

As we reflect on the progress of 2024, we are more committed than ever to the principles that have driven our success: partnership, innovation, and customer-centered progress. We’ll continue to listen, learn, and collaborate closely with our clients to transform government services together. Here’s to a transformative 2025 and beyond! 

Let’s build the future, together.