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Micromedex product support

Resources for users and administrators

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Hours of operation

 

The Merative Product Support Portal is a communication tool and information resource for Merative customers. The Merative Product Support Portal is available 24 hours a day, 7 days a week

 

Global

24 Hours a day / 7 days a week

 

Available tasks

  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find solutions to common product issues with the Knowledge Base.
  • Maintain your personal contact information, such as phone number, mailing address, and email address.
  • Access time-sensitive information via Product Bulletins.

 

Call us

 US toll free number (877) 843-6796

  Long distance +1-734-768-1510

State the Micromedex Product Name or select Option 3 from the provided Phone Tree list.

 

Open a case

Fill out the support request form

Standard business hours are 8:00 AM to 8:00 PM EST, Monday to Friday, excluding Merative Holidays.
 
Access the same support request form for OrbitalRX and DynaMedex.

Products in this offering


  • CareNotes
  • DynaMedex
  • DRUGDEX® System
  • Formulary Advisor®
  • Micromedex
  • NeoFax
  • OrbitalRX
  • POISINDEX®
  • RED BOOK®
  • UltiMedex®

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