Micromedex product support
Resources for users and administrators
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Hours of operation
The Merative Product Support Portal is a communication tool and information resource for Merative customers. The Merative Product Support Portal is available 24 hours a day, 7 days a week
Global
24 Hours a day / 7 days a week
Available tasks
- Submit Product Support issues or questions.
- Review and update the status of support issues.
- Communicate more effectively with Product Support.
- Find product information and updates.
- Find solutions to common product issues with the Knowledge Base.
- Maintain your personal contact information, such as phone number, mailing address, and email address.
- Access time-sensitive information via Product Bulletins.
Call us
US toll free number (877) 843-6796
Long distance +1-734-768-1510
State the Micromedex Product Name or select Option 3 from the provided Phone Tree list.
Open a case
Fill out the support request form
Standard business hours are 8:00 AM to 8:00 PM EST, Monday to Friday, excluding Merative Holidays.
Access the same support request form for OrbitalRX and Dynamedex.
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NEWS
What’s new at Micromedex?
VIDEO
Introduction to Micromedex
See why clinicians rely on Micromedex to provide fast and trustworthy information for their patients.
INFOGRAPHIC
8 reasons to trust Micromedex
Discover why healthcare providers around the world trust Micromedex to deliver clinical decision support.
CASE STUDY
Manage your drug supply chain with confidence
University of Virginia Health was able to transform their drug shortage management with OrbitalRX.