Collecting data for Cúram™ by Merative issues

Detailed steps to reproduce the issue
in an out-of-the-box environment

• Include screenshots if appropriate
• State which user is logged in
• Identify which case types are being created

If the issue cannot be replicated in an
out-of-box environment, describe the
detailed steps that are necessary to help
emulate the customized environment in
order to highlight the underlying
out-of-the-box issue

Details of any on-site investigations
that have been done

Description of any workarounds/
potential solutions that are being used

configreport.zip file

Created by running the Cúram configreport Ant target.

For more information see the documentation

Details about the Impact
of the Issue

Describe the business impact of the
issue on the end user

• Detail the real-life situation/scenario that
  results in the issue occurring
• Provide documentation or area expertise
  that explains the expected behaviour

When was the issue first identified?

How often does the issue occur?

Does the issue affect all users?

If the issue does not affect all users identify what
percentage of users are impacted and any
differences between those affected and those not
affected such as system/machine configuration,
other applications in use, user role, business
process being performed, etc.

Environment

Exact version of Cúram

Identify the Fixpack and iFix versions along
with any Test Fix releases

Type of environment

Development , Test or Production

Does this appear to be a regression?

If you encountered this issue during an upgrade
and it is not present in the version from which you
are upgrading, please identify the exact version of
Cúram from which you are upgrading.

Has the issue been replicated in
another environment?

If it has not been possible to replicate the issue in
another environment describe potential reasons as
to why not.

Details of any customizations that
have been made in the affected area

This information is not required if the issue can be
reproduced in an out-of-the-box environment

Browser type and version (if reporting a UI issue)

For all performance issues

Specific questions for performance issues

Collecting data using JMX statistics

In addition Merative Support may ask you to supply more specific information

For batch performance issues

Collecting data for batch performance issues

For oracle

Collecting data for Oracle database performance issues

For WebLogic

Collecting data for WebLogic performance issues

For WebSphere

Collecting WebSphere configuration data

Collecting data for Cúram WebSphere Issues

For Java

Collecting data for Java performance issues

For DB2

Collecting data for DB2 performance issues

For Client side issues

Collecting data for client performance issues