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OrbitalRX and DynaMedex Product Support

Resources for users and administrators

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Contact Information

 

The Merative Product Support Portal is a communication tool and information resource for Merative customers. The Merative Product Support Portal is available 24 hours a day, 7 days a week

 

North America & Europe

 24 Hours a day / 7 days a week

 

Available tasks

  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find Solutions to common product issues using the Knowledge Base.
  • Maintain you personal contact information such as phone number, mailing address, and e-mail address.
  • Access time-sensitive information via Product Bulletins.

 

Call us

 (877) 843-6796

Note: State the Product Name or select Option 3 from the provided Phone Tree list.

 

Open a case

 Fill out the support request form

Standard business hours are 8:00 AM to 8:00 PM EST, Monday to Friday, excluding Merative Holidays.

Hours of Operation


  • Micromedex Support is available 24/7.
  • Standard business hours are 8:00 AM to 8:00 PM EST, Monday through Friday.
  • Excluding Merative Holidays