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Truven product support

Resources for users and administrators

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Contact information

 

The Merative Product Support Portal is a communication tool and information resource for Merative customers.

 

Merative Product Support Portal

Go to Merative support portal

 

The Merative Product Support Portal is available 24 hours a day, 7 days a week to perform the following tasks:

  • Submit Product Support issues or questions.
  • Review and update the status of support issues.
  • Communicate more effectively with Product Support.
  • Find product information and updates.
  • Find Solutions to common product issues using the Knowledge Base.
  • Maintain your personal contact information such as phone number, mailing address, and email address.
  • Access time-sensitive information via Product Bulletins.

 

Call us

 (877) 843-6796

 

Email us

 [email protected]

 

 

Hours of operation

 

Monday – Friday
8:00 a.m. - 8:00 p.m. EST/EDT
Excluding Merative Holidays

Products in this offering include:


  • Account Group Insights
  • Advantage Suite
  • Benefits Mentor
  • Benefit Modeler
  • CareAnalyzer/HEDIS
  • Flexible Analytics
  • Health Insights Dashboards
  • Health Insights Explorer
  • Treatment Cost Calculator
 

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