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Product Support Cúram

Merative Cúram Support Newsletter – December 2024

As a valued Merative™ client, we hope that you find the following Cúram newsletter useful. The information is intended to help you stay up-to-date with the latest feature, maintenance, and administration updates for the Cúram application. The newsletter contains links to Cúram technical support documents and supplemental information, such as release notes or What's New for different releases. If you have any questions, please don't hesitate to open a case with Cúram Support.

In the spotlight

Merative Cúram v8.1.3.0 includes key enhancements to our user experience and developer productivity.

User Experience:  

  • (Accessibility – Caseworker and Clients) At Merative, we are committed to ensuring our systems meet recognized industry accessibility standards. The 8.1.3 release includes enhancements across numerous WCAG 2.1 criteria to improve accessibility for both clients and caseworkers. These enhancement vary in nature; from additional metadata to ensure screen readers can correctly and intuitively convey everything on the page, removing truncation of data for better readability, e.g. data in context panel, to more visual changes on the UI such as labels for each distinct element of a phone number or changing how task list pages conveys for each task if, and with whom, a task is being worked on by.
  • (Field Validations – enhanced CE capability) We’ve streamlined the Citizen application by reducing unnecessary scrolling, making it easier for users to identify errors quickly. This improvement not only enhances the overall user experience but also ensures greater accessibility for individuals using screen readers, fostering inclusivity.  (note: To enable accessible server-side validations CE version 7.4.0 or later is required.) 

Developer Productivity:

  • (DB Support) Introduced support for IBM DB2 community edition for customers to use in development and test environments reducing overall costs of IBM DB2 licenses that are required. In addition, we have upgraded the version of H2 that we support, providing greater compatibility with Oracle reducing rework.
  • (Authentication) In v8.1.3.0, the Cúram Login Module has been enhanced with dedicated modules for SAML and OIDC authentication on IBM WebSphere Liberty. New features include internal and external user verification, Alternate login ID support and efficient security cache population—eliminating the need for server restarts when adding users. Authentication events are now logged in the AuthenticationLog table for enhanced auditing and traceability.

Merative Cúram Editor Applications v2.0 is now available!   

Background:

  • Before 8.1.3, the Editor Applications asset consisted of two parts - server side (.jar) and client side (.msi).  With Cúram 8.1.3.0, the Editor Applications has been updated to version 2.0. In Cúram 8.1.3.0, the server-side code of the Editor Applications asset has been integrated into the Cúram codebase. As a result, only the client-side code remains part of the asset.  

 

Asset updates

Universal Access (UA) Responsive Web Application v7.5.0 - released on 19 December 2024  

  • Cúram Citizen Engagement provides a configurable citizen-facing application that enables agencies to offer a web self-service solution to their citizens. It uses the Merative ™ Cúram Universal Access Responsive Web Application, a citizen-facing web application to provide citizens with online facilities. The Universal Access client uses modern technologies, such as React JavaScript, and the Cúram Design System to enable citizens to better access services in a browser from desktop, tablet, and mobile devices. 

Cúram Design System (DS) v7.5.0 - released on 19 December 2024 

  • You can use the design system to develop your own custom web applications in addition to the standard Cúram web client. The design system provides the foundational packages for building accessible and responsive web applications. It consists of a React UI component library, React development resources, and a style guide for creating web applications. The design system incorporates the US Web Design Standards and also supports additional CSS, utility classes, and a layout framework to enable teams to quickly build Section 508 compliant, responsive, and production-ready web applications.

 

Planning

Google Manifest V2 Support Timeline - for Microsoft Word Integration  
Google has published an update regarding the withdrawal of Manifest V2, which will impact users using the older version of the Cúram browser extension, for MS Word Integration. Due to Google's withdrawal of support for Manifest V2 extensions, Merative released a new browser extension (in 2023) that clients must now adopt. 

Cúram Enhancement Request - Aha! Ideas
We invite you to shape the future of Merative. Please submit your ideas and enhancement requests.
Evidence sharing rules XML samples
XML Samples guidelines for using sharing rules XML schema to map logically equivalent evidence types.

Cúram Prerequisites
Review the supported operating systems, prerequisites, and supported software to ensure compatibility.

Cúram Third Party Prerequisites Policy Change
Beginning with the release of Cúram v7; and for all future releases of Cúram solutions; we will only define support for the third-party products for which our solutions have a direct dependency.

 

Security

Cúram Security Bulletins:
Support login is required to access published security vulnerabilities, which include the associated Common Vulnerability Scoring System (CVSS).

 

Fixes

Cúram 8.1.2.0 iFix 3 Release Notes 
Cúram 8.1.2.0 iFix 3 Release Notes, released on November 28, 2024. 

Cúram 8.1.1.0 iFix 1 Release Notes 
Cúram 8.1.0.0 iFix 4 Release Notes, released on October 08, 2024. 

Cúram iFixes and Software Downloads:
Download iFixes and Merative Software releases for Cúram here.

Cúram Release Notes
Access to previously released Cúram Release Notes can be accessed here.

 

Documentation

Cúram Documenation
Product documentation, release information, and technical support articles for Cúram

Cúram Documentation (PDF Library)
Production documentation, release information, and technical support articles in PDF format

Cúram Release notes
Cúram Release notes information about new / updated features, resolved issues, and known issues

Cúram on Kubernetes
Production documentation for Cúram on Kubernetes

Cúram UI Addon Development Environment
This open source repository provides a React JavaScript development environment for Cúram. You can now extend UIM by using React, IBM® Carbon Design System, GraphQL, and Apollo Client

Cúram UI Upgrade Helper
Use the UI Upgrade Helper to help you to upgrade the Cúram UI from version 7 to version 8

 

Education

Cúram Education Offerings
Listing of Cúram courses with the abstract for each lesson and exercise

New Courses for Cúram v8.x:

  • CUR090 – Merative Cúram for Developers (ADE) 8.X: This self-paced course provides learners with a technical understanding of the Cúram Application Development Environment (ADE). This course provides a solid grounding in the Cúram model-driven development approach and ADE. It presents an architectural overview of the Cúram application and introduces ADE features and tools for modeling, coding, building, and troubleshooting applications. During the course, learners will design and implement a simple end-to-end application using many ADE client and server features.
  • CUR091 – Merative Cúram for Developers (Customization) 8.X: This course introduces learners to the techniques that are used to customize Cúram out-of-the-box (OOTB) solutions for Cúram implementation projects. The course describes the approach for customizing OOTB applications compliantly and how to customize client and server artifacts, including source code and non-source code artifacts. The course then outlines how REST and web services are used to integrate with external applications and how custom features can be implemented using events, deferred processes, and batch processes. Finally, the course outlines the approaches for localizing, supporting, and upgrading Cúram. During the course, learners will also perform impact analysis on OOTB applications and implement compliant customizations.

Cúram Caseworker Productivity Enablement
Deep dive video presentation on caseworker enablement

Cúram Education (video)
Informative Merative video about the benefits of Cúram training

 

Support Resources

To request login access to the Cúram Support / Software Download portal:
Login access is required to download Cúram software

Collecting Data to troubleshoot a Cúram issue:
Information to be collected, in order to troubleshoot issues encountered while using Cúram

Open a Cúram Case:
Engage Cúram Support and open a ticket

View an existing Cúram Case
In order to view previously opened Cúram support tickets, click here

View an existing Cúram Known Issue (Defect):
Search for previously opened Cúram Known Issues

Cúram Performance Tuning
This guide provides a quick-start and guidelines to tuning Cúram in a production or production-like environment in both traditional Cúram deployments (VMs or bare-metal) and Kubernetes environments.